Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership performs progressive damage check following guidelines to restore to pre-failure condition. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.ĭiagnostics Application - Translates customer complaints to develop troubleshooting plan troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair validates repair by duplicating complaint to ensure it has been resolved documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Įlectronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue interprets electronic tool results or recommendations to determine next steps for service resolution. ![]() Service Documentation - Creates and verifies customer, equipment and technical information captures specific data using required service tools follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Ĭustomer focus - Building strong customer relationships and delivering customer-centric solutions.ĭevelops talent - Developing people to meet both their career goals and the organization’s goals. ![]() To be successful in this role you will need the following:Ĭommunicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.Ĭompletes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.Ĭompletes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.Įnsure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations. Ensures prompt and efficient attention to customer needs.Īpplies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.Įscalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. In this role, you will make an impact in the following ways:Ĭompletes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.Įngages with customer in a courteous and professional manner. This role will be following Hybrid work model. We are looking for a talented Technical Specialist to join our team in Johor Bahru, Malaysia. ![]() We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. ![]() We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. Our culture believes in POWERING YOUR POTENTIAL.
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